Practice Policies & Patient Information
Access to your Records
Under the Data Protection Act 1998, you are entitled to request information from your clinical records, or any other personal data that we hold about you.
If you require information from your records, you must make a Subject Access Request, forms available at reception.
Provision of Information to Third Parties
The practice may share your personal information with other NHS organisations where this is lawful and appropriate for your health care. In other circumstances we may approach you for specific consent to release personal information to a third party. Information will not normally be released to other family members without written patient consent.
In some circumstances there are statutory or ethical obligations (for example, in connection with public health) for information to be disclosed to one or more third parties without your consent, however you may be consulted about these in advance. All staff have access to some or all of your personal information and health record, but only to the extent required in relation to their roles, governed by employee contractual confidentiality agreements and by the legal requirements of the Data Protection Act 1998.
Proxy access
Patients have the right to grant a carer, relative, responsible adult or partner access to their online services. The patient can limit which online services they want the nominated individual to access. Patients are to be advised that they should not share their own login details with anyone. The nominated individual will be a linked user to access the online services for their partner, relative or person they are caring for. To obtain proxy access a person must be registered for online access at the organization/practice where the patient they are acting for is registered.
The nominated individual is to complete the online services registration form at Annex A. Should the Practice opt not to grant the person access to your individual record, the administration team will contact the patient and advise them of the reasons why this decision has been reached. This decision will be made by a GP Partner at the surgery and/or Linda Donegan Practice Manager.
Parents may request proxy access to their child’s detailed care records until the child reaches the age of 11, when this will automatically cease. Subsequent proxy access will need to be authorised by the patient. In addition, parental proxy access may be reinstated if, after discussion with the parent(s) requesting access, the child’s GP believes that proxy access would be in the child’s best interest.
Armed Forces Veteran Friendly accredited GP Practice
We are an Armed Forces veteran friendly accredited GP practice.
This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.
Chaperone Policy
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Children Patient Information Leaflet
Download our Children Patient Information Leaflet
Complaints Procedure
CQC Report
Please follow this Link to view our CQC Report
GP Net Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to for any judgement about GP earnings, nor to make any comparisons with other practices.
The average earnings for GP’s in the financial year 2021/22 £45,232.36 each per doctor.
GP Partners
Dr D P Kelly
Dr M P Fallon
Dr A Fulton
Salaried GPs
Dr K Fallon
Dr Everton
Dr Wilson
Dr Toon
Dr Woodhead
How to make a complaint about primary care services is changing
You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK.
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
By primary care services we mean GPs, dentists, opticians or pharmacy services.
There are two ways you can make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS Cheshire and Merseyside integrated care board instead of NHS England.
You can do this by:
- Telephone: 0800 132 996
- Writing to us at: Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.
If you want to make a complaint directly to the provider of the primary care service, you still can – that does not change on the 1 July 2023.
Members of the public with ongoing complaints received on/after 1 July 2022 will receive a letter from NHS England informing them that NHS Cheshire and Merseyside is now handling their complaint with confirmation of their case handler.
Members of the public with any ongoing complaints received before 1 July 2022 will receive a letter from NHS England informing them that their complaint is being retained by NHS England with confirmation of their case handler.
Find out more about how to feedback or make a complaint about an NHS service
Named Accountable GP
We work as a partnership and as such, GP’s do not have individual lists of patients that they see alone, although every patient has a “Named Accountable GP”. You can ask for a particular GP to be listed as your doctor and wherever possible we will try to accommodate this.
Furthermore, we will try to ensure you can have continuity of care by providing appointments wherever possible with the GP of your choice. However, there may be circumstances where this is not possible.”
NHS Digital Proposals
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Patient Privacy Policy
Download a copy of our Patient Privacy Policy.
Patient Privacy Poster
Download our Patient Privacy Poster
Patients Privacy Notice
Download a copy of our Patient Privacy Notice.
Privacy Notice – Easy Read
Download our Privacy notice – Easy read
Privacy Poster-Children
Click Here to view out privacy Poster for Children.
Summary Care Record supplementary transparency notice
Please Click this Link
Zero Tolerance
Our aim is to be as polite and helpful as possible to ALL patients.
However, violent, threatening or abusive behaviour including shouting and swearing towards practice staff will not be tolerated under ANY circumstances.
Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.
Our staff are here to help you, please treat them with respect.